Privacy policy

NikitChem represents a network of partners that are interested in providing authentication solution and loyalty points (gratification) to the business users, their channel partners and consumers. We are committed to protecting the privacy of our business users, channels and consumers their information and transactions. This section explains how we protect and use your information in safe, secure and responsible manner because we value privacy.

This document includes information about:

• Protection and Security of information a priority
• Collecting information
• Managing information
• Ensuring Information accuracy
• Honouring your preferences

Protection of data is our priority and NikitChem safeguards your data by :

Setting policies and precudres for carefully handling your information.

Limiting access to sensitive information

Protecting against unauthorised access to any data

Authentication and virus detection technology

Requiring service providers to comply with privacy laws.

Information collected

We collect and use various types of information to service your accounts, save your time and money, better respond to your needs, and manage risk. Customer information shall be collected under the following categories

Information collected by mobile application:

Our Services are primarily provided through the mobile application. We may collect and use technical data and related information, including but not limited to, technical information about your Device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to such mobile applications.

When you use any of our mobile application, the mobile application may automatically collect and store some or all of the following information from your mobile device (“Mobile Device Information”), in addition to the Device Information, including without limitation:

1. Your preferred language and country site (if applicable),
2. the manufacturer and model of your mobile device;
3. Your mobile operating system,
4. the type of mobile internet browsers you are using,
5. Your geolocation,
6. information about how you interact with the mobile application and any of our Websites to which the mobile application links, such as how many times you use a specific part of the mobile application over a given time period, the amount of time you spend using the mobile application, how often you use the mobile application, actions you take in the mobile application and how you engage with the mobile application,
7. information to allow us to personalize the services and content available through the mobile application.

Android/iOS permissions required by the mobile application

NikitChem requires only the following permissions from the User’s Device to facilitate the Services:

• SMS used to improve user experience through auto filling of OTP for faster sign up / login experience and other additional services;
• Location permission used for accessing location of the user to improve user experience;
• Contacts permission used to improve user experience for e.g. sharing details of the service to contacts; and
• Call permission used for calling the service partner from the application.

Purpose of collection, use and disclosure of personal information

1. We will use your personal data only as permitted by law, and subject to the terms of our Privacy Policy.
2. We do not sell or share your personal data with unrelated third parties for their direct marketing purposes.
3. The use of your personal data includes:
   1. to provide the Services we offer, to process transactions and billing, for identification and authentication purposes, to communicate with you concerning transactions, security, privacy, and administrative issues relating to your use of the Services, to improve Services, to do something you have asked us to do, or to tell you of Services that we think may be of interest to you;
   2. to communicate with you regarding our Services; and
   3. for the administration of and troubleshooting regarding the Services. Certain third parties who provide technical support for the operation of the Services (our web hosting service, for example), may need to access such information from time to time, but are not permitted to disclose such information to others.
4. Besides the foregoing, we may display your personal information on your Account or profile page or elsewhere according to your preferences.
5. If we become involved in a merger, acquisition, or any form of sale of some or all of our assets, we will provide notice if such a transaction results in your information being subject to a different privacy policy.
6. We may disclose your personal data under the following circumstances, including but not limited to:
   1. in the course of operating our business, it may be necessary or appropriate for us to provide access to your personal data to others such as our service providers, contractors, select vendors and affiliates so that we can operate the Services and our business. Where practical, we will seek to obtain confidentiality agreements consistent with this Privacy Policy and that shall limit others’ use or disclosure of the personal data you have shared.
   2. we may share your personal data if we are required to do so by law or we in good faith believe that such action is necessary to: (i) comply with the law or with legal process (such as pursuant to court order, or instructions by governmental authority, or a request by law enforcement officials); (ii) to protect, enforce, and defend our Website Terms, rights and property; (iii) protect against the misuse or unauthorized use of the Services; or (iv) protect the personal safety or property of our Users or the public (among other things, this means that if you provide false information or attempt to pose as someone else, information about you may be disclosed as part of any investigation into your actions).
7. We may disclose or share non-personal or anonymous or aggregated information with third parties, such as usage statistics of our Services or IP addresses. Aggregated non-personally identifiable information is information recorded about users and collected into groups so that it no longer reflects or references an individually identifiable user. These third parties may collect information when users visit our Services. These third parties may use this aggregated information about your visits to this and other websites in order to provide advertisements on the other websites and other forms of media about goods and services of interest to you.

Personally Identifiable Information or (PII):

PII refers to any information that can be used to identify you as an individual in any way. Enrolment in the NikitChem Program is contingent upon your agreeing to the terms of service and providing basic registration information, including: first and last name, email address, date of birth, gender, zip code, contact number and country. Members will need to provide NikitChem with the basic personal identification information, wherever required, to avail of all the benefits associated with the program. This may include demographic and work details. Among other things this may include details on first, middle and last name, date of birth, gender, marital status, and number of dependents, residence address, office address, mailing address & email id.

Profiling Information:

Apart from the above we shall also solicit and collect from the members, time to time details on their preferences, subscription to particular service or segments or offers and other promotional activities we do. The decision to participate in such activities is at the sole discretion of the member.

Transaction history within the program:

NikitChem is capable of and will collect information on transactions linked to the NikitChem account and required for processing of loyalty Points, credits and debits to member’s accounts. By definition this shall include all transactions on the Website, at the NikitChem

Partners, all promotional campaigns through emails, SMS or any other communication channel, at any other participating affiliates, subsidiary, program partners, surveys and more

All the above information is collected for:

Better servicing of the members and preparing quarterly statements for account maintenance.

Making the offerings more relevant to the members and as desired by them ensuring no spam mails go through.

Keeping track of point transactions, for help in case of any disputes; processing your loyalty Rewards orders; dealing with requests, enquiries or complaints and other customer care related activities; and all other general administrative and business purposes; marketing our and our business partners products and services; carrying out any activity in connection with a legal, governmental or regulatory requirement or in connection with legal proceedings, crime or fraud prevention, detection or prosecution

To effectively administer and fulfil our obligations under any agreement we may have with you;

To seek your feedback or to contact you in relation to the services offered on the our website; registering your details and allocating or offering you rewards, discounts or other benefits as part of the program

You hereby expressly agree to share personally identifiable information for the above purposes. In the event, you do not wish that your personally identifiable information be used for the above mentioned purposes; we will not be in a position to provide you any products or services. In the event you wish to withdraw consent for use of your personally identifiable information please contact us at info@NikitChem.net.in In such event, we will not be in a position to provide you any products or services from the date you withdraw your consent.

To collect the above information we shall use channels such as physical forms, contact centre, website cookies etc. emails, promotional offers, surveys, sweepstakes, app push notifications, SMS and mailers. Participation in some of these channels is optional but you may be required to provide your personal identification information in order to participate. We are not liable to verify the authenticity or accuracy of any information we collect from you.

From time to time we shall ask the members to update their contact & personal information with the program on our authorized website, contact centre or any other approved channels. This is to help keep you updated on any program changes and enhancements. We shall not be liable for any failure to notify you of program changes if you fail to update such information in a timely manner. NikitChem does not solicit or ask for any confidential information like website passwords and any such communication appearing to come from NikitChem should not be replied back with any confidential information.

We do not provide or share information collected, with any companies other than our group companies or business partners, to market their products. Even when we do so, these companies shall be bound by a non-disclosure agreement to strictly maintain the confidentiality of the information shared and will not share the personal information any further or for purposes beyond our specific authorization.

The entity that will collect, store and maintain information provided by you is NikitChem with its principle office at 102, D Block annanagar east, Chintamani, Chennai 600102, INDIA.

In some situations, however, we are required to or we may provide all information we collect about you to third parties outside our group companies, as permitted by law, such as, with your consent:

To respond to judicial process, or

To consumer reporting agencies; or

In connection with a proposed or actual sale, merger, or transfer of all or portion of business; or

Some of the data may have to be provided to third party services for the sole purpose of implementing marketing services on behalf of NikitChem and/or group companies and for providing customer support services like sending statements

Information Storage

All information shall be stored in a separate server placed in our approved premises. NikitChem reserves the rights to hold its members data indefinitely

We may occasionally share our information with trusted third party data processors to organise, process, clean & analyse our data to help us better understand the trends and segments within our member base. We shall use this information solely with the purpose of enhancing the value of the program for the member base and to better tailor our offers to suit your specific interests. All such third parties shall be bound by a non-disclosure agreement to maintain the confidentiality of the information shared and will not share the personal information any further or for purposes beyond our specific authorization.

We intend to share data with our Business users, Manufacturers, Brand owners, Channel parters, sponsors & advertisers in aggregate form, we would be sharing your contact details received from your end using SMS / APP / Website interface for the brand you have associated yourself. Hence, the advertisers shall be made aware of the segments and trends in the database and can then route their customised messages through either their channels or through our platform. Occasionally, you may want to avail of services or offers that, by the very terms, will require us to forward information to the advertiser or partner so that they can provide the service to you. In such instance you will be governed by the privacy policies of such advertiser or partner with whom you share information. Please ensure to read the privacy policies of such advertiser or partner prior to disclosing any information.

In case of redemption offers requiring mailing of vouchers or gift items or rewards to your mailing address, we shall have to part with your personally identifiable information to the extent required, with the redemption fulfilment vendor for delivery of orders and gift certificates. As stated before, strict compliance with a non-disclosure agreement will be sought. Such redemption vendor will not share the personally identifiable information any further or for purposes beyond our specific authorisation.

Selectively, members may also receive program offers via your landline or postal mail or SMS or push notificaitons. Such contacts may result in rewards being issued to the member. We also contact you via email for administrative purposes, such as program change notifications or if we update our privacy promise. While you can elect to stop receiving email for promotional offers (as described above), you cannot unsubscribe from these administrative messages while enrolled in the program. Our member care department may contact you in response to an enquiry you submit. Member care may also contact you in regard to a particular problem that may have occurred with your account or with an offer in which you might have participated.

We might use this information to learn further about your participation in the program and make it more relevant to your interests.

Authentication

Authenticate a product : protection at your steps

Empower your consumers to authenticate the products and have peace of mind.

Authenticate labels and QR codes

Authentication of products :

For protecting a brand identity, NikitChem has launched digital authentication tools which can help you and your consumers identifying counterfeit products. We use QR codes which can easily be scanned using any QR code scanner or our NikitChem App designed on both android and iOS. Consumers who do not carry a smart phone can do so by sending a simple SMS. Consumers or your channel partners can easily check authenticity prior to purchase. Our codes are highly secure, They are generated uniquely to identify authenticity of each product Brand owners get direct link to consumers who have purchased their products or have attempted to check authenticity of their products using an app. Intuitive business portal interface offers heat map, dashboards, alerts & business reports.

Gratification / Reward your channel

Payment at your steps :

Full featured low cost programs for Manufacturers to reward their channel partners.

Rewards for purchase :

Today’s service industry is highly influenced by the middle men suggestions, They influence and advise their customers to buy a product which gives them extra margins. Manufacturers find it difficult to reach these loyal service members as the dealers / distributors do not pass on these monetary benefits to them. In order to gratify them manufacturers chose us to deploy their schemes.